Privacy Policy

Last Updated: May 2026

At Chapati Box, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Subscription Details
• Payment Information (excluding card details)
• WhatsApp Communication
• Order & Delivery History

2. How We Use Your Information

Your information is used to:

• Process meal subscriptions
• Deliver meals to your location
• Share order updates & delivery notifications
• Provide customer support
• Improve our services
• Send promotional offers & updates
• Manage pause/resume requests

3. Payment Information

We do not store your debit/credit card details.

Payments are processed securely through trusted payment providers such as:

• UPI
• Razorpay
• PhonePe
• Paytm
• Bank Transfer

4. WhatsApp Communication

By subscribing to Chapati Box, you agree to receive:

• Order confirmations
• Delivery updates
• Daily menus
• Subscription reminders
• Promotional offers

You may opt out of promotional communication anytime.

5. Data Protection

We implement appropriate security measures to protect your information from:

• Unauthorized access
• Misuse
• Data leaks
• Unauthorized modifications

6. Sharing of Information

We do not sell your personal information.

Your data may only be shared with:

• Delivery partners
• Payment gateways
• Technology service providers

strictly for operational purposes.

7. Cookies & Tracking

Our website/app may use cookies and analytics tools to:

• Improve user experience
• Understand customer behavior
• Enhance website performance

8. User Rights

You may request to:

• Access your personal data
• Update incorrect information
• Delete your account information
• Stop promotional communication

9. Subscription & Delivery Policies

• Meal pause requests are subject to cutoff timing policies.
• Delivery availability depends on serviceable zones.
• Subscription benefits may vary based on selected plan.

10. Third-Party Links

Our platform may contain links to third-party websites or documents. We are not responsible for their privacy practices or content.

11. Changes to Privacy Policy

Chapati Box reserves the right to update this Privacy Policy at any time. Updated policies will be posted on our platform.

12. Contact Us

For privacy-related concerns or support:

📧 Email: [email protected]
📱 WhatsApp Support: +91-XXXXXXXXXX
📍 Chapati Box, Dwarka, New Delhi

Chapati Box

Ghar Jaisa Khana, Rozana!