Frequently Asked Questions
About Chapati Box
What is Chapati Box?
Chapati Box is a daily homely meal subscription service delivering fresh ghar-style food to your doorstep.
What does a typical meal include?
Meals usually include Dal, Sabzi, Chapati, Rice, and Salad with balanced homely taste.
Subscription Plans
What subscription plans are available?
We currently offer Trial Meal, 5 Day Meal Plan, and 22 Meal Plan subscriptions.
Can I try before subscribing?
Yes. Trial Meal option is available for first-time customers.
Can I upgrade my plan later?
Yes. You can upgrade your subscription anytime based on availability.
Food & Quality
Is the food freshly cooked?
Yes. All meals are freshly prepared daily in our hygienic kitchen.
What type of food do you serve?
We serve simple North Indian homely meals including Dal, Rajma, Chole, Paneer, seasonal sabzi, Rice, Chapati, and Salad.
Is the food spicy?
We follow low spicy preparation suitable for most customers and families.
Is the food oily?
No. We focus on balanced home-style meals with controlled oil.
Do you use frozen food?
No. Fresh ingredients are used daily.
Are meals vegetarian?
Currently, all meals are vegetarian.
Delivery FAQ
Which areas do you deliver to?
We currently deliver across Dwarka and selected nearby delivery zones.
What are the delivery timings?
Lunch deliveries are approximately between 12 PM – 2 PM and Dinner deliveries between 7 PM – 9 PM.
Is delivery included in subscription plans?
Yes. Delivery is included in subscription plans based on delivery zones.
What if my delivery is delayed?
Our support team will update you immediately in case of any unexpected delay.
Can I change my delivery address?
Yes, with prior notice and only within our supported delivery zones.
Payment FAQ
Which payment methods are accepted?
We accept UPI, Google Pay, PhonePe, Paytm, and Bank Transfer.
Is advance payment required?
Yes. All subscription plans are prepaid.
Can I pause my subscription?
Yes. Pause requests must be submitted at least 12 hours before the scheduled delivery time.
Can unused meals be adjusted later?
This depends on prior notice and the terms of your selected subscription plan.
Subscription Management
Can I skip meals on some days?
Yes, if informed in advance.
How do renewals work?
We send renewal reminders before your subscription expires.
Trial & Satisfaction
What if I don’t like the food?
Customer satisfaction is very important to us. In case of any genuine issue, we will provide a replacement meal or refund.
Corporate Orders
Do you provide office meal subscriptions?
Yes. We provide employee meal plans, office lunch subscriptions, and corporate tie-up options.
Ordering & Support
How can I order?
You can easily order by contacting us on WhatsApp.
Will I receive daily menu updates?
Yes. Daily menu updates are shared through WhatsApp.
Do you provide customer support on WhatsApp?
Yes. Fast customer support is available during business hours via WhatsApp.